How often do we react before thinking about the potential
consequences? How often do we say something and then think: Oh what a fool I
was?
It’s so easy to fool our selves. Our inner voice is very convincing.
We are creatures of habit and for the most part we react unconsciously. If we feel threatened we can lapse into defensiveness in a
heartbeat. Or, if we’re preoccupied we can easily respond inappropriately.
For anyone who creates there is another wrinkle: we all
invest so much of our emotions into the process that we can unconsciously take
ownership of the result.
We forget that (as a work for hire) we are providing a
service, not creating a product. We are hired for our uniqueness with the
understanding that the customer is always right.
And, when you get emotionally invested it is difficult to
see past your own point of view. This is when our patterned responses can take
over especially when questioned or confronted (defensiveness, frustration, contempt).
This is the make/break point. We can subconsciously shoot
ourselves in the foot…and not even know it.
Rules Of Engagement:
To keep from making inappropriate comments the most
advantageous policy is to listen without fishing for approval, expecting a specific response or worse yet...waiting to speak.
If there is a problem, step back from your ego and try to understand where you
missed the boat.
Our job (as a service provider) is to satisfy our client by
applying our expertise to the task at hand. Our satisfaction must come not from approval but from the satisfaction of the client.
Clarity of purpose, well defined and organized will provide
the thread that keeps you on track and your emotions in check.
The challenge is to be present and solely focused on the
task at hand. This will allow you to listen objectively.
The good news is that this is not impossible. It’s a skill
you can learn and develop with enough practice and commitment.
Are you up to the challenge?
